At Marketers LLC, we strive to provide exceptional digital marketing services and solutions to our clients. We understand that circumstances may arise where you may need to request a return or cancellation of our services. We value your satisfaction and aim to make the return/cancellation process as smooth and transparent as possible. Please read the following detailed return/cancellation policy to understand our procedures and guidelines.
1. Service Agreement and Termination:
a. Upon engaging our services, you enter into a service agreement with Marketers LLC, which outlines the scope, duration, and terms of the services to be provided.
b. If you wish to cancel our services, you must provide a written notice of termination to our designated email address or through any other official communication channel provided by us.
2. Refund Eligibility:
a. Marketers LLC offers a satisfaction guarantee for specific services within 30 days. If you are not satisfied with the results of the services provided within a specific timeframe, you may be eligible for a refund as outlined in the service agreement.
b. Refund eligibility is determined on a case-by-case basis and depends on the specific circumstances, services rendered, and the terms outlined in the service agreement.
c. Non-refundable services, such as one-time consultations, research reports, or specialized audits, are explicitly mentioned and exempted from the satisfaction guarantee.
3. Return/Cancellation Requests:
a. To request a return or cancellation, you must provide a written notice of cancellation via email or through any other official communication channel provided by us.
b. Please include your name, contact information, the reason for cancellation, and any relevant documentation or evidence supporting your request.
4. Cancellation Fees:
a. Depending on the stage of the project and the terms outlined in the service agreement, cancellation fees may apply.
b. Cancellation fees are assessed on a case-by-case basis, taking into consideration the work completed, resources allocated, and any third-party costs incurred on your behalf.
c. You will be provided with a clear breakdown of the cancellation fees, if applicable, prior to the finalization of the cancellation process.
5. Timelines and Communication:
a. Upon receiving your return/cancellation request, we will acknowledge your request within [insert time frame].
b. Our team will review your request and respond with a resolution or further instructions within [insert time frame].
c. We will maintain open and transparent communication throughout the return/cancellation process, keeping you informed about the progress and any relevant updates.
6. Intellectual Property and Confidentiality:
a. In the event of a return or cancellation, any intellectual property, documents, or confidential information provided by Marketers LLC during the course of the project must be returned or destroyed, as instructed by us.
b. You are prohibited from using, reproducing, or sharing any proprietary information, strategies, or materials received during the project, irrespective of the return or cancellation.
7. Dispute Resolution:
a. In the unlikely event of a dispute or disagreement regarding the return/cancellation, both parties agree to engage in good faith negotiations to resolve the matter amicably.
b. If a resolution cannot be reached through negotiation, the matter may be escalated to mediation, arbitration, or any other dispute resolution mechanism as outlined in the service agreement or as agreed upon by both parties.
8. Modifications to the Policy:
a. Marketers LLC reserves the right to modify or update this return/cancellation policy at any time. Any changes will be communicated to you in writing or through our official communication channels.
b. Changes to the policy will be effective from the date they are communicated to you, and your continued use of our services constitutes acceptance of the revised policy.
We recommend that you carefully review this return/cancellation policy and seek clarification on any aspects before engaging our services. By proceeding with our services, you acknowledge that you have read, understood, and agreed to comply with the terms and conditions outlined in this policy.
Please note that this return/cancellation policy is provided for informational purposes and does not supersede or replace any specific terms and conditions agreed upon in the service agreement. The service agreement will prevail in the event of any inconsistencies or conflicts between the two documents.
If you have any questions or require further assistance regarding our return/cancellation policy, please feel free to reach out to our customer support team. We are here to provide you with the necessary information and guidance to ensure a positive experience with Marketers LLC.
Thank you for choosing Marketers LLC as your digital marketing partner. We appreciate the opportunity to serve you and look forward to delivering exceptional services that meet and exceed your expectations.